My key research activities are dedicated to smart cities and internet-of-things. More specifically, I look at the interplay between technology and society. I study how this influences users interaction with the city and their experience with it. Exploring new methods and tools to investigate this relationship is something I enjoy. Today, various types of new technology enable me to interact with citizens in their natural setting, as they are having their experience. I apply this in various research projects, especially in my work within imec’s City of Things. This is a large-scale IoT living Lab in Antwerp. There, I perform real-life contextual inquiry, by means of tools such as experience sampling techniques and the use of proxy technologies (i.e. existing technologies that resemble the innovation under development).
I hold a bachelor degree in social and cultural work and a master degree in communication science. After a brief period of working for various local authorities, I joined SMIT in 2002. Ever since, I have been active in numerous national and European projects within the domain of user-centered design and smart cities.
SynchroniCity 2017 — 2019
SynchroniCity: Delivering an IoT enabled Digital Single Market for Europe and Beyond
Configuring Living LabsPierson, J., & Lievens, B. (2005). Configuring Living Labs For A “Thick” Understanding Of Innovation. In Ethnographic Praxis in Industry Conference Proceedings (Vol. 2005, pp. 114–127). Redmond, WA, USA.