CITADEL: empowering citizens to transform European public administration

High quality public services constitute the backbone of citizens’ social welfare as well as a region’s competitiveness and entrepreneurship. Their provision, however, faces significant challenges. This is also acknowledged in H2020 “Understanding Europe - Promoting the European Public and Cultural Space”.
Our project, which we termed CITADEL, explores and understands those challenges and aims at guiding different public administrations towards more open, innovative and collaborative government structures. In accordance with open government and user-driven service innovation paradigms, CITADEL helps public administrations to implement a collaborative incentivized environment, and citizens to participate in this environment.
An open and scalable platform based on innovative ICTs helps to understand, transform and improve. While ICT enablers certainly are essential for such an endeavour, they alone cannot constitute a guarantee for success. In order to transform PAs in a citizen-driven fashion, CITADEL thus combines the technical perspective (“IT enablers to transform”) with a theoretical (“Understand to transform”) and a methodological perspective (“Co-create to transform”). These three aspects guide the work within the project.
IMEC-SMIT-VUB is providing expertise to this project regarding participatory design and co-creation as well as Privacy Impact Assessment.
Based on our substantial track record in user research and user design research in European projects, IMEC-SMIT-VUB is defining the methodology for co-creation, that enables the participating public administrations to actually, in practice, empower their citizens in designing public services in an open, participatory and user-centric fashion.
IMEC-SMIT-VUB also contributes its recognised expertise regarding Privacy Impact Assessment, which helps the public administrations to assess the services they provide to their citizens in terms of privacy and more generally the General Data Protection Regulation.
While universities, research centres and companies from Italy, Spain, Belgium, UK (click here for more details) work in the project with their diverse experiences, three public administration are participating to provide the opportunities to implement and validate the outcomes of the project: the City of Antwerp in Belgium, the Dutch ICTU foundation, the City of Riga in Latvia and the region of Puglia in Italy.

Coordinator: TECNALIA
Funded under: H2020
Project No.: 726755
Total Budget: 3.6 Million Euro
Duration: Oct 2016 – Sept 2019

Created by Juan Vasquez on 30/08/2017